One receptionist, three ways to run it. Start with your website, add the phone when you're ready, month to month, cancel any time.
It's …, a receptionist is on duty on this page. Ask it anything →
Your founding monthly rate never goes up. It only ever adjusts if the underlying call costs we pay rise, by that amount, and with notice. Setup is free, and nothing locks you in but the price.
25 founding rates, when they're gone, list price appliesFounding rate, locked for life
A 24/7 receptionist on your website. It answers like you would, captures every enquiry as a lead, books real appointments and follows up until they book.
Setup A$300 one-time, optional, free for founding clients
Founding rate, locked for life
The same receptionist, answering your business phone instead of your website. For businesses whose enquiries come by phone, not through a chat widget.
Setup A$500 one-time, free for founding clients
Founding rate, locked for life
Everything in Website Receptionist, plus the same receptionist answering your business phone in a natural voice, day, night and weekends.
or start on the Website plan first
Setup A$500 one-time, free for founding clients
A soft cap, it never stops answering. If you regularly run over, we talk about a fair adjustment instead of cutting you off or surprising you with a bill. Your dashboard shows a live minutes meter.
Free 30-day trial on the Website plan, no card to start. Watch the receptionist answer your real visitors before a dollar changes hands. The phone plans are set up with you instead. No lock-in, cancel any time.
Every founding rate is a third off the list price for as long as you stay — up to A$3,000 saved a year, every year. The rate only ever moves if underlying call costs rise, by that amount, with notice.
Sixty features, three columns, no asterisks. Every plan gets the same software — the dashboard, the automations, the follow-up. What changes is whether the receptionist answers your website, your phone, or both.
| 60 features | |||
|---|---|---|---|
| Reception | |||
| 24/7 chat receptionistAnswers every visitor instantly, day, night, weekends and public holidays. | Included | Not included | Included |
| Trained on your websiteLearns your site automatically, and you can retrain it whenever your content changes. | Included | Included | Included |
| Editable knowledge baseYour services, hours, prices and FAQs, editable in the portal. Answers update in minutes. | Included | Included | Included |
| Speaks your customers' languageReplies in whatever language the visitor writes in. | Included | Included | Included |
| Custom persona, tone and promptName it, shape how it sounds, or write its instructions yourself, word for word. | Included | Included | Included |
| Honesty guardrailsIt never invents prices or policies, and always admits it's an AI. Not removable, even by you. | Included | Included | Included |
| Quick-reply chipsConversation starters generated for your business, editable any time. | Included | Not included | Included |
| Proactive greetingA configurable nudge that invites browsers into the conversation. | Included | Not included | Included |
| Private test sandboxChat with your own receptionist in test mode without touching your real stats. | Included | Included | Included |
| Domain lockYour receptionist only answers on the domains you allow. | Included | Not included | Included |
| One-line installOne script tag on any website. No plugins, no rebuild, nothing to maintain. | Included | Not included | Included |
| Reception, your phone | |||
| 24/7 natural-voice answeringThe same receptionist picks up your phone with the same knowledge and the same manners. No hold music. | Not included | Included | Included |
| Dedicated business numberWe provision a number for you, or you keep yours and forward it. | Not included | Included | Included |
| 500 call minutes a monthA soft cap: it never stops answering. We alert you at 80% and talk before anything changes. | Not included | Included | Included |
| Books over the phoneReads out real openings and books them while the caller is still on the line. | Not included | Included | Included |
| Messages and leads from callsName, number and reason captured mid-call. The lead is in your portal before they hang up. | Not included | Included | Included |
| Recordings, transcripts, summariesEvery call recorded, transcribed and AI-summarised in your dashboard. | Not included | Included | Included |
| After-hours call counterCounts the calls you'd have missed and estimates what they were worth. | Not included | Included | Included |
| Bookings | |||
| Real calendar bookingsConnects to Acuity or Calendly, or drives any booking link you already use. | Included | Included | Included |
| Booking inside the chatCustomers pick a time without ever leaving the conversation. | Included | Not included | Included |
| Live availabilitySlots are checked at booking time, so no double-ups. | Included | Included | Included |
| Your booking rulesAppointment types, lead times and buffers stay under your control. | Included | Included | Included |
| Manual booking entryLog walk-ins and phone-made bookings so your numbers stay honest. | Included | Included | Included |
| Booking funnel analyticsConversation to lead to booking, measured end to end. | Included | Included | Included |
| Leads & follow-up | |||
| Every enquiry capturedName, contact details and what they wanted, saved as a lead automatically. | Included | Included | Included |
| Instant lead alertsAn email the moment a new lead lands, day or night. | Included | Included | Included |
| Lead scoringHot, warm or cold, scored automatically so you call the right person first. | Included | Included | Included |
| Pipeline viewTrack every lead from new to won inside the portal. | Included | Included | Included |
| Notes and historyEvery conversation, note and status change attached to the lead. | Included | Included | Included |
| Source trackingSee whether each lead came from your phone or your website. | Included | Included | Included |
| Email + SMS follow-up sequencesAutomatic follow-ups that keep politely chasing until they book. | Included | Included | Included |
| Sequence builderStart from proven templates or build your own, step by step. | Included | Included | Included |
| Branching logicFollow-ups that change course based on what the lead does. | Included | Included | Included |
| A/B testingRun two versions of a message and let the numbers pick the winner. | Included | Included | Included |
| Approval modeWant the final say? Review messages before they send. | Included | Included | Included |
| Quiet hoursNothing sends at 3am, follow-ups wait for a decent hour. | Included | Included | Included |
| Dedicated SMS numberYour own texting number, not a shared pool. | Included | Included | Included |
| SMS inboxEvery text your receptionist sent, and every reply, on the lead's record. | Included | Included | Included |
| Send from your own domainFollow-up emails from you@yourbusiness.com.au, not from ours. | Included | Included | Included |
| Open and click trackingKnow which follow-ups get read, and which links get clicked. | Included | Included | Included |
| Dashboard & reporting | |||
| Analytics dashboardCapture rate, busiest hours, top questions and your conversion funnel. | Included | Included | Included |
| ROI estimatorSet your average customer value and see what the receptionist returned. | Included | Included | Included |
| Full transcriptsEvery conversation, chat or call, kept in your portal. | Included | Included | Included |
| Scheduled reportsA performance summary in your inbox, weekly or monthly. | Included | Included | Included |
| CSV + PDF exportsYour data is yours, export leads and reports any time. | Included | Included | Included |
| Live usage metersConversations and call minutes at a glance, with warnings well before any limit. | Included | Included | Included |
| Branding & customisation | |||
| Widget styled to your siteColours, position and welcome text matched to your brand. | Included | Not included | Included |
| Custom avatar and launcherUpload your own images for the chat bubble and header. | Included | Not included | Included |
| Remove “Powered by HighFlowAI”Fully white-label: your customers only ever see your brand. | A$299 add-on | — | Included |
| Team & platform | |||
| 10 team seatsBring your staff in, each with their own login. | Included | Included | Included |
| Activity logWho changed what, and when. | Included | Included | Included |
| WebhooksPush leads and bookings into your CRM or any tool you run. | Included | Included | Included |
| 3,000 conversations a monthPlus 50,000 AI messages. Most businesses never get close. | Included | Included | Included |
| 30-day free trialOn the Website plan. No card to start. Phone reception is set up with you instead. | Included | Not included | Not included |
| Self-serve billingChange plan, update your card or cancel, no phone call required. | Included | Included | Included |
| Service & security | |||
| Done-for-you setupWe crawl your site, build the receptionist and tune it with you. Free for founding clients. | A$300 · optional | A$500 · one-time | A$500 · one-time |
| Priority supportReal humans, fast, no ticket black hole. | Included | Included | Included |
| Dedicated account managerOne person who knows your setup and picks up when you call. | Not included | Not included | Included |
| Uptime monitoringWe watch your receptionist's health so you never find out from a customer. | Included | Included | Included |
| Privacy controlsYour customer data exported or deleted whenever you ask. | Included | Included | Included |
Every feature ships on all three plans unless marked. Founding rates are for the first 25 businesses and only ever adjust if underlying call costs rise, by that amount, with notice. No lock-in, cancel any time. Questions about a row? Ask the receptionist. It knows this table.
Anything else? Ask the receptionist in the corner of this page. It answers pricing questions all day.
Twenty-five businesses lock a founding rate for life, setup free. Start the free trial right now, or book a 15-minute demo and see it answer for a business like yours.